by Christy DeMont | Feb 27, 2018 | Osborne Insights Blogs
Part 1 – Rigoletto I was sitting at the opera last night thinking about what I was seeing and how it provides evidence of what good leadership – or, more commonly, its opposite – looks like. So, I plan to write occasionally about the management lessons found in the...
by Christy DeMont | Aug 24, 2017 | Osborne Insights Blogs
Just the other day I saw an ad for a fast food chain and was reminded that this particular chain has served square hamburgers for many years, ostensibly so that the cheese will fit properly on top of the burger. This is a classic example of not solving the right...
by Christy DeMont | Jun 13, 2017 | Osborne Insights Blogs
I was thinking about the idea of being customer-focused in the context of some recent customer service gaffes that have had a lot of visibility – particularly in a time of social media “instant gratification” feedback. Why is customer-focused action...
by Christy DeMont | Apr 28, 2017 | Osborne Insights Blogs
With all the recognition in recent days of the battle at Vimy Ridge in 1917, I have been thinking about my own trip to Vimy a few years ago. I didn’t go because I had relatives who fought and died there. I didn’t go because I am a war historian. I went because...
by Christy DeMont | Mar 16, 2017 | Osborne Insights Blogs
Watching political shenanigans going on everywhere (admittedly, worse in some places than others), I am reminded of lines from old TV shows and movies that seem to have current relevance both in politics and in the workplace. Here’s my latest thought. Remember...
