Reflections From My Dock
On one of those rare sunny days this past week at our cottage, I found myself reflecting on my last assignment as the interim Executive Director of a Community Living Agency. First of all, Ontario should be proud of the system of services we have built across the...
“Sometimes, little things make a big difference”
This quote from poet and screenwriter Nino Varsimashvili really resonated with me when I heard it recently. I have frequently seen that profound change can happen through a simple innovation or a minor change in focus. Over the years I’ve seen many non-profits...
Michael Dick to Speak at Central Ontario Family Enterprise Forum 2017
The Osborne Group is proud to announce that Michael Dick, Certified Value Builder and Human Resources/Operations Principal will be speaking at the Family Enterprise Forum on November 8th, 2017. The event is being held at the Courtyard Marriott Conference Centre in...
Medical Technology Amazes
If you haven’t been in a hospital lately, keep up the good work. If you have, as I recently was, you’ll find there’s some amazing technology making our lives much more productive and safe. My recent medical adventure was cataract removal. The only part I could easily...
Fishing and the Art of Facilitation
Firstly, I must declare I don’t really like fishing. I can’t sit still that long. But I have watched enough fishers to know two things: 1) how important technique is to a successful outcome and 2) it takes more skill than it looks. What I have done, is a lot of...
The Perils of Not Being Customer-Focused
I was thinking about the idea of being customer-focused in the context of some recent customer service gaffes that have had a lot of visibility - particularly in a time of social media "instant gratification" feedback. Why is customer-focused action seemingly so...
