The following is an excerpt from a Value Builder System publication. The Osborne Group Principal Michael Dick is a Certified Value Builder.   How do you know the right time to sell your company? One answer is when someone else is willing to invest more in your...

I was thinking about the idea of being customer-focused in the context of some recent customer service gaffes that have had a lot of visibility - particularly in a time of social media "instant gratification" feedback.  Why is customer-focused action seemingly so...

We all make thousands of decisions every day - from the relatively small, perhaps inconsequential, ones such as what to wear that day, to the bigger, more impactful decisions about career choice or life style purchases. We like to think every decision we make is right...

Innovation is a popular topic these days, usually discussed in the context of a business transformation or start-up.  Recently I toured the Chagall Colour and Music exhibit at the Musee des Beaux Arts in Montreal and found it to be a great example of personal...

I am a natural optimist who, not surprisingly, believes that most people are. But from time to time, an unexpected catalyst reactivates my positive outlook. I recently spent two weeks on a motorcycle trip across the American south and west. While there were numerous...

In my last blog, (February 2017, http://localhost/osborne/the-bottom-line-on-product-pricing/) I discussed the impact of increasing prices and how much business would have to be lost to be less profitable than if prices had not been raised.  For example, if your...