Nonprofit leaders and boards of directors undertake program and service reviews for many reasons. It’s often a crisis that forces an agency to examine what and how it is doing. Sometimes, a shrinking budget forces the review. Or client service data shows your clients are not getting their needs met, or their needs have changed.
Whatever the reason, we have the depth of experience to review your organization’s programs, services and facilities and determine whether the challenges stem from issues in governance, operations, finance, human resources or other areas.
We have conducted many different reviews for nonprofit and public sector organizations. We have:
- Designed a methodology and conducted audits for children’s camp facilities to operate under high standards of care and safety
- Reviewed the delivery of an accessibility program to ensure consistency with ministry standards and guidelines
- Conducted several operational reviews of long-term care facilities for compliance with standards, guidelines and best practices
- Conducted a review of a shelter program for vulnerable women and children
Depending on the nature of the review, the assignment will be handled by any our principals with extensive nonprofit sector experience.
Many reviews can be carried out by an individual Osborne Group principal who has deep experience in a specific function or sector. For more in-depth reviews, we assemble a small team of consultants with the necessary skills and background including facilitation and interviewing skills, research and document review capability, project management, and subject matter expertise. Our team will work on the entire project, dividing work according to the skills of each member. This approach ensures the client gets the benefit of several objective perspectives along with the specific knowledge and understanding of your sector that allows us to hit the ground running.
Our Principals are available to travel or conduct remote reviews anywhere. We work with the client to determine the best method for conducting the review, keeping in mind the organization culture, the need for a physical presence and budgets.
We have conducted camp audits for over ten years for Diabetes Canada in rural areas from British Columbia to Newfoundland. Our audit team travels to each of location to conduct parts of the audits that must be done on site. In other cases, we have conducted interviews with client staff and stakeholders by telephone or video conferencing which can be very cost-effective.
Our approach to every project is customized to meet the needs of our client. We collaborate with the client to determine how we can best achieve the goals of the project against the backdrop of the organization culture. We often work closely with a lead steering committee to ensure our reviews are comprehensive with input from a representative sample of voices from across the organization, and by frequent reviews of progress on the assignment.
Our final report includes input from staff and other stakeholders. Their participation allows us to provide nuanced recommendations that are practical and actionable.
We use a project management approach to program reviews to ensure that all milestones and deliverables are met on time and on budget. The Osborne Group follows a strict “no surprises” delivery policy. Starting with a sound project structure established at the outset of the project, our continuous reporting ensures the client understands the findings at every stage of the project. This allows for re-direction of our project team should more focused attention be required in specific areas.